Reopening & Safety Guidelines
As local governments implement phased reopenings, we at Urban Adventures are excited to welcome guests on our tours. The health and safety of our guides and guests are a top priority. We are taking the following steps to ensure guests have a fun and safe time on tours.
Urban Adventures tours are small and intimate. We value getting to know our guests on a personal level during tours. Our tours were already limited to no more than 12 guests, however, we will be further reducing our guest limits to help facilitate social distancing.
During the tour, guides will ask guests for contact information solely to convey important information should it become known the guest has been exposed to covid-19.
All of our guides will conduct tours with facial coverings in order to mitigate the risk of spreading covid-19. All guests on our tours will be required to wear protective facial coverings for the safety of all guests and staff.
When taking transportation with Urban Adventures, please know that the vehicles will be completely sanitized prior to the start of every tour.
Rest assured that our partners have been vetted to ensure safe distancing and cleaning policies. Please note that vendors might have their own safety policies.
Enhanced Cancellation Policy:
Although we are looking forward to touring, if guests are feeling unwell may receive a full refund up to two hours before the start of your tour.
Guests that arrive with Symptoms:
Guests that arrive displaying symptoms of covid-19 may be kindly asked to leave for the health and safety of the guides and other guests.
Your Safety is our #1 Priority